noack design

About Us

Deana Noack and Jennyann Noack, training developers and designers. Consulting for Web, graphic, and instructional design.

Background

Public, academic, medical, special, and military libraries. Management of libraries. Staff training. Graduate library and computer sciences teaching. Knowledge management.

Email

nfv777 at ipa dot net

© Noack 2000-2008. Sites listed are examples of current web training. Please contact site owners for permission to use training content.

Marketing the Library

Developed for Ohio Library Foundation.

Marketing plans, process, products, promotions, public relations, on web, examples. Market research, audits, marketing mix.

Plan.Target.Market.123

Developed for Houston Area Library Service.

Public library long-range planning, process, strategies. Targeting user groups. Marketing.

ORE on the Web

Developed for OLC.

Ohio Reference Excellence. Process, reference interview, strategies, resources, barriers, virtual, ethics. Library 2.0 and social software.

Customer Service 123

Developed for Houston Area Library Service.

Customer service need, value and challenges. Who are internal and external customers? Skills face-to-face, phone, web. Customer satisfaction.

New Staff Orientation

Developed for OLC.

Orientation for new staff. Library mission, organization, and cataloging basics. Confidentiality. Staff role. What's new? Library 2.0.

Reference 123 Basics

Developed for Houston Area Library Service.

Reference process. Reference interview. Getting the question, finding answers, working with people.